To be useful, company documentation needs to be organized, up to date, and easy to find. Let’s explore how to build one reliable source of truth.
What you'll learn
1
First devise a hierarchy in which every piece of information lives in its logical location.
2
Next, organize the company’s explicit usable knowledge — info everyone uses to get things done.
3
Finally, document for the record all the knowledge that lives only in your teammates’ heads.